UNIX Troubleshooting FAQ
Below are some common questions directed to the CTIS
staff about our UNIX systems. If you know of a question that should be listed here,
let us know!
We also have these other Frequently asked questions pages:
Account Questions
Connection Questions
Account Answers
It's easiest to click one our many links to
https://orion.fhda.edu. If you are trying to type the address, realize
that orion is a secure web server. Notice the protocol in the address is https, not http.
If you cannot connect via this link, its possible the machine or the network is down.
Try again later.
Re-read the instructions on orion's screen and ensure you are entering the information
accurately and as it is expected.
During the first three weeks of the quarter the accounts database is updated every 2 - 3 days.
If you've recently added the class, its likely you will have to wait until the next update.
If it has been more than 3 days,
contact the UNIX administrator.
Go to the
accounts server and re-enter your personal
information. Your original password will be displayed.
If you've followed the procedure and changed your password to something you should remember, then
you will have to
contact the UNIX administrator.
Connection Answers
You do not have an account on krypton which acts only as a web server. This question is
covered in depth under the
krypton vs losaltos help topic.
losaltos.fhda.edu is not a web server. This question is covered in depth under the
krypton vs losaltos help topic.
The simplistic answer is that you need to type in the correct username and password. This
might be the case if you are connecting for the first time.
The software you are using must be SFTP capable to connect to our systems. If it is, ensure
that you selected the SFTP option (not FTP) when you configured the settings to connect to
our machines.
If you have connected previously and you simply cannot connect at this moment, consider the
possibility that the machine named losaltos.fhda.edu is not currently on-line. If a machine
is unavailable you will be hard pressed to connect to it <grin>
Try connecting to any of these other machines:
losaltos.fhda.edu
kyoto.fhda.edu
paris.fhda.edu
london.fhda.edu
If you find that you cannot connect to any of them, then it is likely that that there is
a network problem. This could be unique to the Foothill-De Anza
network or caused by a more general Internet network outage. Try again later.
Its possible that the computer named krypton is not currently running or the network connection to
it is currently not available. Try again later.
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January 04, 2012
