Frequently Asked Questions

1. How do I get started teaching online at Foothill College?
2. Why doesn't the roster that shows in my Etudes course site match the roster that shows in my Faculty Portal?
3. What are some of the advantages and disadvantages of allowing students enrolled in several sections to login in to the same live Etudes course site?
4. How can I reorganize the course tabs in my Etudes account?
5. How are Etudes course sites titled on the tabs when I login?
6. What should I do if I have problems using Etudes?
7. How do I use the campus wireless connection to the Internet?
8. What if I want my online students to take a proctored test but they don't live near Foothill College?
9. What should I do if I have problems with MyPortal?
10. How can I submit forms for Grade Change, Incompletes, Late Add/Reinstate, and EOPS Progress Report?

First, review information about how to Get Started as a New Online Instructor. Next, complete Etudes Certification training. Then, coordinate with your Division dean about scheduling your first online course. Finally, submit a request to get your live Etudes course site set up.

Each quarter, new live sites are set up in coordination with faculty, Foothill Global Access Dean Judy Baker, and the Etudes Project Staff. Details are provided at Course Site Request Process.

The roster that shows in your faculty MyPortal is updated more often than the roster that shows in your Etudes course site. The roster that shows in your Etudes course site will always be a few hours behind the roster that shows in your faculty MyPortal. This is because we only update the roster in Etudes twice a day. The bottom line is that a new student who shows in your faculty MyPortal roster today may not show up in your Etudes course site roster up to 12 hours later.

• The major advantages are that the instructor only has to login to one course site for all courses and he/she only needs to make changes to one course site rather than multiple.
• The major disadvantage is that it may be confusing for students if some are in an on campus course section and others are in a fully online course section because the number and type of assignments/tests/discussion may be different.

If you would like to change the order that your courses appear on the tabs, go to My Workspace >> click on Preferences >> Customize tabs. To make sites tabs invisible after a term has ended, click on Preferences >> Customize tabs. Move to the left window and save changes.

Course titles for live Etudes sites each quarter follow a specific format.

• Live course sites with a single course section contain FH (for Foothill), Course ID, CRN#, instructor's initials, and quarter/year. For example, LINC 215 for the summer session might have the Etudes course tab title:  FH LINC 215 12278 JB F10. 
• Live sites that combine more than one section do not have a course call number in the title tab. For example, FH LINC 215 JB F10.

6. What should I do if I have problems using Etudes?

If you experience any problems or technical difficulties using Etudes, try troubleshooting.

7. How do I use the campus wireless connection to the Internet?

The Foothill College wireless network segment provides wireless network service to those who have a relationship with the District. Anyone with a Student ID or Employee ID has the ability to use this wireless network. Use the PIN number for the password. More details are available at ETS.

8. What if I want my online students to take a proctored test but they don't live near Foothill College?

If a student does not live in the Bay Area and needs proctored testing, check the following site for the location of an assessment center nearby: http://www.ncta-testing.org/cctc/ For more details, see Testing Services.

9. What should I do if I have problems with MyPortal?

First, check the MyPortal Guides.

If that doesn't help, please submit a Ticket to the Call Center that details the problem you are experiencing. For best results, get a screen capture (click on Print Screen button and paste to a document) of any error message that you see and send it to the Call Center. The Call Center telephone is (408) 864-8324 and email is techhelp@fhda.edu.

10. How can I submit forms for Grade Change, Incompletes, Late Add/Reinstate, and EOPS Progress Report?

Follow the instructions posted at Online Forms.